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Tinderbox Users >> Moving to Tinderbox 6 >> Bug with Inspector ?
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Message started by Graham Smith on Jun 2nd, 2014, 12:07pm

Title: Bug with Inspector ?
Post by Graham Smith on Jun 2nd, 2014, 12:07pm

Not sure if this is the place to comment on this, but when I first open TB6,  and leave the inspector open, as I switch notes, the inspector changes to match the note I have selected.

After a few minutes, however, the inspector "sticks"on a note, and I then need to shut it down and reopen it to get it to focus on the selected note.

Once it has "stuck" I need to shut it down and reopen it, every time for it to change focus to a selected note.

Shutting the fie down and reopening it, gets the Inspector working properly again, but only for a few minutes.

Is this a known issue, or unique to me.

Cheers,

Graham


Title: Re: Bug with Inspector ?
Post by Mark Bernstein on Jun 2nd, 2014, 1:09pm

If you can uncover what causes this, or send us a document where it happens, we'd be delighted to fix it for you.

We've had a few reports of this -- though none in which it occurred as often as you describe. Others don't see it at all; I haven't, and I've been using Tinderbox pretty much all day, pretty much every day.

Title: Re: Bug with Inspector ?
Post by Mark Anderson on Jun 2nd, 2014, 1:45pm

FWIW, When I've (intermittently) seen this, I'm pretty sure it was in docs that had agents, though I too haven't managed to pin down a cause or get the issue to trigger on demand.

Title: Re: Bug with Inspector ?
Post by Graham Smith on Jun 2nd, 2014, 2:25pm

Hello both,

I have emailed Mark B my file, but given how I am still fumbling about understanding TB, it could well be related to something I have done.

Cheers,

Graham

Title: Re: Bug with Inspector ?
Post by Graham Smith on Jun 3rd, 2014, 2:26am

As a follow up to this, I sent Mark B the file, and he couldn't replicate the problem. So at the moment, it looks like just one of those things.

I will try and see if any pattern arises when I am getting the problem.

Cheers,

Graham

Title: Re: Bug with Inspector ?
Post by David Bertenshaw on Jun 5th, 2014, 11:26am

EDIT:

I've removed this post as the problem I was having with the inspector losing the selection and therefore not amending attributes correctly was user error.

Briefly, I confused the two inspector panels (Document Properties vs Quickstamp) -- in effect i was changing the defaults for the whole document, not attributes for selected notes.


My fault for adding confusion, sorry...

Title: Re: Bug with Inspector ?
Post by Graham Smith on Jun 5th, 2014, 12:23pm

I am being driven to an early grave with it, especially if I forget that its sticky so I will start to change things, thinking I am changing things on the selected note, when in fact I am changing things on a note I had already changed. This has been a nightmare trying to sort out the text export issues from another thread as I think I have changed the export options and I haven't

Its now sticky all the time and I need to refresh it by clicking on a tab to change to another inspector and then click back to the one I was originally using. And its happening on all the files I have created. even the many small test files with only a few notes in them.

However, what is interesting is that the tbx file that Mark has made available on that text export thread, seems to work perfectly, but none of the files I have created work.

If you read this Mark, you aren't by any chance on a 6.0.1 beta, while the rest of us are on the 6.0.0 release. Or is that just wishful thinking on my part.

Graham

Title: Re: Bug with Inspector ?
Post by Mark Anderson on Jun 5th, 2014, 12:34pm

This issue has no favoured friends. It's driving me to distraction too. I've been testing software for years but I can see no clear trigger as to cause. hours without it then the same file, different session and it's there. Gah!

Still, our poor TB developer can't fix a problem without some idea as to the cause. Rest assured the beta testers aren't all sat relaxed behind a virtual velvet rope, we're all hand to the pump too.

Title: Re: Bug with Inspector ?
Post by Graham Smith on Jun 5th, 2014, 12:44pm

Thanks Mark,

I wasn't getting at the developers or the beta testers, I am well aware of how frustrating it is to everyone when there is a problem like this.

But I was struck by the sudden revelation that "your" example file on exporting text was working perfectly where as none of "my" files are.

Cheers,

Graham

Title: Re: Bug with Inspector ?
Post by Mark Anderson on Jun 5th, 2014, 1:00pm

Actually, my 'export' file was - at times - showing this problem. I decided that sharing that angst might not help people already frustrated by 'just' trying to export.  :)

The sticky problem is frustrating in that it won't reveal its method - yet.

Title: Re: Bug with Inspector ?
Post by Graham Smith on Jun 5th, 2014, 1:07pm

So I have just been lucky with your export file. At least it isn't something unique to my set up.

Graham

Title: Re: Bug with Inspector ?
Post by J Fallows on Jun 5th, 2014, 1:25pm


Quote:
Not sure if this is the place to comment on this, but when I first open TB6,  and leave the inspector open, as I switch notes, the inspector changes to match the note I have selected.

After a few minutes, however, the inspector "sticks"on a note, and I then need to shut it down and reopen it to get it to focus on the selected note.


My experience is that this is part of a small but persistent family of elusive, recurring-but-not-consistent, fit-and-finish issues that accompany the very ambitious reworking of TB6 as a whole. In my own use of the program:
  • Sometimes the inspector doesn't follow changes in focus, which is the situation you're describing;
  • Sometimes the screen doesn't update when you make changes (ie, you move an item up or down in the hierarchy, but the screen doesn't reflect that change);
  • Sometimes items won't "accept focus" at all - you click on them and nothing happens;
  • Sometimes, in an issue now being debugged, I can change a view from Outline to Map but not back again;
  • And sometimes other weird freezes or glitches happen.
In my experience none of these has ever imperiled the underlying data, and they've all been resolved by, at worst, closing and reopening the file. None of them has interfered with my using TB6 for quite a while for "real" work. I think they differ from the countless other anomalies already resolved in not yet having a consistent or obvious pattern of triggering. The hunt for these is part of the buffing and debugging now underway at Eastgate.

Title: Re: Bug with Inspector ?
Post by Prem Thomas on Jun 7th, 2014, 12:45pm

I downloaded Mark Anderson's export demo file, and as reported above, after using it for a few minutes found the sticky inspector problem.

I'll also add one to the list of overall issues posted by J Fallows:
  • moving notes in Map view causes the entire canvas to 'jump' when a note is placed in its new location. This seems to be some sort of redrawing or rendering issue.

Title: Re: Bug with Inspector ?
Post by Steve Scott on Aug 10th, 2016, 12:46am

J Fallows wrote:

Quote:
Sometimes the inspector doesn't follow changes in focus, which is the situation you're describing;


For me, the inspector never follows changes in focus.  It has created a great deal of grief.  I change focus, then hit command #1 2x.  

This is a new file with 2 notes. Note #2 is selected but the inspector is stuck on note 1.



Tinderbox 6.6.0

Title: Re: Bug with Inspector ?
Post by Mark Anderson on Aug 10th, 2016, 3:01am

@Steve, do please follow up with support (info@eastgate.com) as well.  My own experience is the 'sticky' inspector has almost gone away. The only time I see it is if the document is has high agent/rule activity.  That's hard to quantify. I think the issue arises because there is simply too much going on in the background.  Generally, turning off agent auto-updating (File menu) and/or disabling some rules can help restore things whilst investigating the cause. It's worth bearing in mind that if several TBXs are open it might not be the current document that caused the slow down (though I'm less clear on that - it's hard to diagnose from a user perspective).

If you're seeing the problem in a small file with little/no agent or rule activity I'm sure support would like to here more detail so the cause can be diagnosed.

Title: Re: Bug with Inspector ?
Post by Mark Bernstein on Aug 10th, 2016, 12:17pm

I don't believe I've seen a sticky inspector in many months -- including tech support and writing perhaps 150,000 words in Tinderbox.

So if anyone has a reproducible sticky inspector document, I'm all eyes! info@eastgate.com...

Title: Re: Bug with Inspector ?
Post by Steve Scott on Aug 10th, 2016, 1:33pm

I'm sorry for the false alarm. I realized that I wasn't using 6.6.4 on this machine.  

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