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|  Headless messengers discourage others from giving
you a dose of reality. Cultivate sources of information--even
if you don't like what they tell you.
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Make sure you are the one to break the news
first--even though this is the LAST thing you want to do. Use
simple, straightforward terms to explain the situation. Frequently,
long term benefits can be reaped from short term crises--if
they are handled properly. Present it in a positive manner to
build the credibility and support
you will need to deal with it:
- What happened. (Be objective--people are watching!)
- What it means--consequences, delays, new complications
- What you don't know (This will help show your honesty)
- How you will get the needed information
- How you will deal with the situation
- What others can do and are doing to help
Even though you provide the information, don't be surprised
if people simply refuse to hear it. You may need to enlist others
or show the significance of the problem. You might use humor
to break the mood--but do so judiciously. Poke fun at yourself
a bit.
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